Here’s a professional Refund Policy tailored for MountValley.online, assuming you offer travel-related services (like tour packages, helicopter bookings, accommodations, etc.). This version is flexible and can be customized further depending on your specific cancellation/refund terms.
Refund & Cancellation Policy – MountValley.online
Effective Date: [Insert Date]
At MountValley.online, we aim to provide the best travel experiences possible. However, we understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent for both parties.
1. Cancellation by the Customer
If you wish to cancel your booking, please notify us as soon as possible in writing via email or our contact form. Refunds will be processed as per the following schedule:
| Cancellation Timeframe | Refund Amount |
|---|---|
| 15 days or more before departure | 90% refund |
| 7–14 days before departure | 50% refund |
| Less than 7 days before departure | No refund |
| No-show or last-minute cancellation | No refund |
Note: Any transaction or convenience fee paid at the time of booking is non-refundable.
2. Cancellation by MountValley.online
In the rare case that we are forced to cancel your trip (due to weather, operational issues, or government restrictions), we will offer:
- A full refund OR
- The option to reschedule your trip at no extra cost
3. Helicopter/Flight Bookings
Helicopter or flight services are subject to aviation authority rules. In case of cancellation due to weather or technical reasons:
- Full refund will be provided if the service is canceled by the operator
- No refund if the customer cancels without valid reason or fails to show up on time
4. Refund Process
Refunds will be credited to your original payment method within 7–10 business days of confirmation. We are not liable for delays caused by your bank or payment gateway.
5. Non-Refundable Services
The following services are non-refundable once booked:
- Entry tickets to monuments or temples
- Government permit charges
- Custom tour packages with third-party bookings
6. Contact for Refunds
For refund or cancellation requests, please contact:
📞 [9903041244]
🌐 www.MountValley.online/contact
Would you like this page as a downloadable PDF for your customers too? And if you offer Chardham Yatra or helicopter tours, I can write a specific refund clause for those.